Donation refund policy

Philips Search and Rescue Trust (PSRT) accepts all donations in good faith. While we understand entirely that everyone has different preferences regarding donations and that sometimes it is not convenient to give, we will not refund a donation that has been knowingly and voluntarily given to us.

  • We will refund if there was an error made by PSRT or one of our agents. 

  • We will refund if the donation was provided incorrectly by a vulnerable person. 

  • We will refund if the donation made is fraudulent due to unauthorised use of a credit card.

  • We may refund if the donor entered the wrong amount. 

  • We may refund if there are exceptional circumstances.

Should an error in the donation amount be detected and a request for refund is made after 90 days have passed, PSRT regrets that we are unable to issue a refund.

PSRT is a non-profit charity organisation and we reserve the right to deduct any administration, bank or transaction charges for any refund processed on behalf of the donor. 

Once you have donated to PSRT we cannot give refunds if you change your mind. For this reason, we ask that you make your decision to donate to us carefully. 

In all circumstances, refunds of donations will be at our discretion. 

If a donation is refunded, the associated tax receipt is no longer valid and must be securely destroyed. Please note it is the donor’s responsibility to submit only correct receipts to New Zealand Inland Revenue Department. 

If you have any questions about this policy or wish to seek a refund of a charitable donation you have made, please email [email protected] or phone 0800 11 10 10.

If you wish to apply for a refund, please submit your request by providing your full name, supporter ID (if known), full mailing address and phone number. Please send your request in writing to:

Philips Search & Rescue Trust 

Email: [email protected] 

Please include:

  • Details of how you made the donation

  • The date and amount given 

  • The circumstances justifying your refund request

Upon receipt we will review your application and respond within two business days.  Donation refund requests will be reviewed by the Fundraising & Marketing Manager.